Frequently Asked Questions
| 1. General Sales | ||
Does the price include everything? |
Price includes all the costs associated with buying and registering the bike. Within the OTR price is the purchase, assembly, pre-delivery safety inspection, registration with DVLA, tax disk (road fund licence), number plate and VAT. Only items you will need to pay separately for is delivery if you decide to pick it up from our own showroom in Wembley, HA0 3HB; and your motorcycle insurance. |
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What licence do I need to ride this bike? |
If you passed your test before 2001 and have a full car license you can ride up to a 50cc moped (a scooter or a motorcycle) without taking a test, unless you are otherwise prohibited. If you passed your test after this date you would need to complete a CBT, however your license will not need to be updated. To ride up to a 125cc motorcycle or scooter you need at least to have a valid CBT certificate (these last for 2 years), and you are prohibited from riding with passengers. If you are 16 years old you can normally ride any motorcycle or scooter we have up to 50cc with L Plates. Please be aware that this is a guide only and is subject to legal change, so please refer to your driving license and the regulating authority, the DVLA, at all times. |
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Do you have any general information about getting started? |
Ye, visit our How to Buy From Us page, and also find and download our customer care document (pdf) that you'll find on that page. |
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Do you do finance? |
Yes, subject to status we do finance - click on the button on the top menu bar that says Apply for Finance, or else call us on 0208 385 0566 to apply |
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Will you take an offer on the price of a bike I have seen on your site? |
Sorry no. Our prices are competitive already. We do have special offers all the time, so please check with the showroom, website, Facebook and our listings on eBay for more details. Our name on Facebook and eBay is motorbike-warehouse. |
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Can I buy off your website? |
Currently no, we review this every few months but we find that people prefer to discuss and close the deal by phone or in person, and by not enabling credit card transactions on the website we keep it more secure and safe for all. |
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Who do I insure my new scooter or motorcycle with? |
Click on the button that says Insurance on the menu at the top of the page, there are a number of different companies that we can recommend. |
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What else will I need to ride my new motorcycle or scooter? |
Apart from Insurance and a valid licence, you will require a helmet - please see our clothing and accessories page. You should also consider appropriate clothing such as a proper motorcycle jacket and gloves as well as boots. Finally, a lock is a very sensible idea and a top box may be useful too. MotorBike Warehouse can provide you with all you will need, click on the menu button that says Clothing and Accessories |
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| 2. Maintenence & Service | ||
Who do I contact when I want to book in a service for my motorcycle or scooter? |
Please contact service@motorbike-warehouse.co.uk |
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I think I have a problem with my scooter or motorcycle, who do I contact now? |
Please contact service@motorbike-warehouse.co.uk. We will then assist either by emails, telephone calls or request the vehicle is brought into our workshops. |
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Where can I get parts for my scooter or motorcycle? |
Please contact parts@motorbike-warehouse.co.uk for prices and availability. Alternatively please click on the menu button that says Spare Parts Online, select your model from the list provided, and then find teh spare you need. |
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| 3. Delivery | ||
When will you deliver my bike? |
You will be kept up to date at every step of the way once you have paid for your new motorcycle or scooter. Stages include the build of the scooter or motorcycle, PDI (pre delivery inspection), test ride and safety check, registration and dispatch. Once your new vehicle has gone through all these steps we will contact you to let you know it will be on its way, you will then be contacted by the delivery company/driver to arrange a suitable day and time. Please refer to the customer care document here. |
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Can you deliver on the weekend or after I finish work? |
Most deliveries have to take place between 9am and 6pm Monday to Friday, it may be possible to arrange after working hours or weekend deliveries, but this will almost certainly attract a charge. Please call the showroom on 0208 385 0566 if you require a special delivery. |
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| 4. Warranty | ||
| 5. Registration | ||
How do I register my new motorcycle or scooter? |
MotorBike Warehouse can arrange this for you, if you have paid the OTR (on the road) price. Otherwise we will provide you with all the documents you will need to register with the DVLA. Please see our registration page for more information. All registration queries should be directed to registrations@motorbike-warehouse.co.uk |
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How long will it take to register? |
DVLA normally register a vehicle within 3-4 working days, however it can take up to 10 working days in busy periods. |
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